Position Purpose: This position plays a critical role in client relations, client services, directing clients and visitors, managing agency communications, and assisting the Intake Coordinator with administrative projects when needed.
Responsibilities & Duties:
- Meet and greet Children’s Advocacy Center clients in the lobby.
- Assist clients with their needs in a respectful and courteous manner and answer their questions.
- Manage client issues over the phone and in the lobby which may include de-escalating situations and individuals, monitoring and entertaining children while their parents are busy.
- Aid in filing, data entry, reception, and special projects.
- Assist with the sorting and organizing of donated items.
- Conduct duties in an unbiased manner in accordance with the agency’s mission statement and guiding principles by which all clients, volunteers, interns and staff are treated equally regardless of race, gender, religion, age, physical or mental abilities and/or sexual orientation.
- Perform other duties as assigned.
Qualifications:
- Mature judgment and ability to work independently and as a team.
- Excellent communication and organizational skills.
- Basic computer skills such as, Word, Excel, and data entry.
- Answering incoming phone calls, scheduling appointments (Outlook), assist with intakes.
- Sensitivity to and, interest in supporting the unique struggles of the families we serve.
- May or may not be for educational credit.
Commitment: This position prefers a minimum commitment of 1 – 2 hours per week. Hours are available Monday - Friday between 12pm – 2pm. On occasion hours available are from 5pm-7pm. Days are flexible.
